Terms & Conditions
The following terms and conditions apply to projects undertaken by fixmywebs.com
Revision Policy
We offer unlimited free revisions on most packages, provided the original concept and structure remain the same. Revision requests must be reasonable and consistent with the initial brief. Standard turnaround time for revisions is 48 hours.
Refund Policy
We are committed to your satisfaction. However, to protect the integrity of our creative process and the time invested by our team, our refund policy is as follows:
Refund Eligibility
- Full Refund (less 10% processing fee) if no initial designs have been delivered.
- 66% Refund if requested within 48 hours after initial design delivery.
- 33% Refund if requested within 96 hours after initial design delivery.
- No Refund once:
- A design has been approved.
- Revisions have been requested or started.
- The customer has been unresponsive for 5 business days or more.
- 7 business days have passed without client action after initial delivery.
- Final files have been delivered.
Website Projects:
No refunds are issued once the initial homepage has been approved or inner pages have been developed.
Hosting & Maintenance Services:
- Hosting and maintenance services are non-refundable once provisioned or activated. This includes any time-based hosting plans, ongoing website support, updates, or uptime monitoring.
- Clients are responsible for canceling hosting plans prior to the renewal date to avoid additional charges.
How to Request a Refund:
To request a refund, please contact our support team via:
- Phone: (510) 216-7072
- Email: [email protected]
- Live Chat on our website
We’ll review your request within 2 business days and respond with a resolution. If a refund is granted, all rights to designs and work will revert to Fix My Webs, and the client must not use or distribute any provided materials.
Chargeback Policy:
We expect clients to contact us first if they are unhappy with any part of our service. Filing a chargeback without prior communication violates our agreement and will result in legal dispute with supporting documentation.
Satisfaction Guarantee Our team will continue working with you through revisions until you are satisfied with your design — within the scope of your selected package.
Non-Refundable Services Domain registrations, hosting services, and any third-party software or integrations are non-refundable once activated.
Communication & Recordkeeping Clients are expected to remain responsive throughout the project. We deliver all work and updates through email or our secure client portal. Please ensure you check regularly for updates.
Fair Use & Abuse Clause To maintain fairness, Fix My Webs reserves the right to decline refund or service if a client is found to be working with multiple providers for the same scope or abusing revision cycles beyond what’s considered reasonable.
My Account
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account section for all questions, queries, concerns and any other instructions for the designer. Failure to actively check the my account section may become a cause of hindrance in your perusal of a refund. If you are unsure of how to use the My Account area, please contact customer support at any time for prompt assistance.
Quality Assurance Policy
In order to provide you with complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form.
The designs are crafted after adequate and thorough research to ensure quality and uniqueness.
100% Satisfaction Guarantee
We revamp the requested design and continue overhauling it until you are 100% fulfilled (depending upon your package).
Domain and Hosting
Domain and Hosting are provided free of cost with packages, where applicable.
All the email accounts assigned with the website packaged can be configured on third party email software such as outlook.
If you wish to opt out of hosting the website with us, you will not be provided email accounts.
Delivery Policy
All design order files are delivered to My Account as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.
All design order files are delivered to “My Account” as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.
All customized design orders are delivered via email within 5 to 7 days after receipt of order.
We offer a RUSH DELIVERY service through which you can have your first logo within 24 hours by paying just SITE_CURRENCY_SYMBOLS100 additional! For further help, get in touch with our customer support department.
Record Maintenance
We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email the upon request.
Customer Support
We offer 24-Hour Customer Support to address your questions and queries.
You can get in touch with us at whatever time and we promise a prompt reply.
Correspondence Policy
YOU concur that Fix My Webs is not at risk for any correspondence from email address (es) other than the ones took after by our own particular area i.e. “[email protected]” or/and any toll free number that is not specified on our site. Fix My Webs ought not be considered in charge of any damage(s) brought about by such correspondence. We just assume liability of any correspondence through email address (es) under our own space name or/and by means of toll free number i.e. as of now specified on Fix My Webs Website.
Money Back Guarantee
We are extremely confident of the work we do which is why we back it up with a money back guarantee. If we are unable to meet and beat your expectations, well give you a refund.
100% Unique Design Guarantee
At Fix My Webs we promise that all of our logos are produced using scratch. We will provide you a logo that is adept and in complete compliance with your design brief.